Our federal government and regulatory services span:
Regulatory Compliance
External Audit
Compliance Shoppers
Risk Assessment
For more information on our offerings,
contact us at:
Analytic Focus LLC
1116 20th Street South #406
Birmingham, AL 35205
Phone: (205) 672-9253
Fax: (205) 672-9255
E-mail: info@analyticfocus.com

Analytic Focus LLC
5218 Sagail Place
San Antonio, TX 78249
Phone: (210) 465-7838
E-mail: info@analyticfocus.com
Analytic Focus LLC
121 N Washington Street
Suite 300B
Alexandria, VA 22314
Phone: (703) 549-2682
Fax: (703) 483-3977
E-mail: info@analyticfocus.com

Compliance Shoppers

There are times that the only way to ascertain how well your own service offerings are presented is to test them. Many firms routinely use compliance shoppers to ascertain that their policies and procedures are being followed in dealings with the public. It is much better to measure your own performance and find out how things stand rather than have some one else tell you when your processes and communications are flawed.

We help develop complex sample designs and methods of observation to help a firm learn about its public face. Banks will want to know what is being said to consumers regarding the risk of an investment, or an insurer will want to know that communications with all individuals are fair and equitable. We work with interviewers skilled in presenting information to sales people, brokers, and others who are the front line of contact with the public. We quantify where interactions with the public are going well, and where there are problems that need to be addressed. We help companies perform at their best.


Case Examples:


A large national insurer signed an agreement with the Department of Justice (DOJ) to conduct a three-year audit program on all of its representatives because of allegations of racial discrimination. Other insurers began to implement aggressive monitoring programs to avoid similar problems and to ensure that agents adhered to company policies and guidelines. One insurer acquired 13 smaller companies and immediately implemented a compliance audit including surveys that tested that all the companies and their agents met company requirements. We designed and implemented the audit program and helped with monthly reports to senior management that indicated how smoothly the changeover was and where more attention was needed to achieve complete compliance. The insurance company was able to rapidly convert the new companies, avoid problems, and maintain a constant flow of business during this time.

Federal regulatory agencies require all banks to inform customers of risk in investments when the customer chooses to seek higher returns than would be available from an insured demand or time deposit. Specifically, banks are required to tell customers that other investments are not insured by the government, that the investment is risky, and it may lose money. To determine whether banks were complying with this requirement, the FDIC had a national sample of bank branches selected. Each branch was visited by a pair of compliance shoppers to determine whether the bank was in compliance with regulatory requirements in what they told shoppers, in the printed materials they handed out, and in the advertising materials in the bank. We determined the proportion of banks in compliance, in partial compliance, or completely out of compliance and testified before the U. S. House of Representatives Banking Committee on the results.